Privacy Policy
1. Introduction and Scope
This Privacy Policy explains how Serenis collects, uses, and protects the personal data of users accessing our website and app.
This site is intended for the sale and management of medical tests, but it does not replace professional medical consultation, diagnosis, or treatment. We recommend always consulting a healthcare professional for any questions regarding your physical or mental health.
2. Personal Information We Collect
Information provided directly by the user: name, email address, postal address, payment information, and any details shared when registering, placing an order, or contacting us.
Information collected automatically: IP address, browser type, operating system, cookies, and other technical identifiers that help us improve the browsing experience.
Health-related data: to the extent necessary for processing the purchase and use of medical tests, we may collect health information about the user. Such data will be handled with the highest confidentiality and in accordance with applicable data protection regulations.
3. Purpose of Data Collection
We use the collected data for the following purposes:
- Order processing: managing payment, preparing shipments, and delivering the tests.
- Customer service: responding to product-related questions, resolving issues, or providing support.
- Improvement and research: using information in aggregated or anonymized form to improve our products, optimize processes, and, where applicable, support research projects focused on test quality.
4. Sharing Personal Information
We may share data with third parties only in the following cases:
- Service providers: shipping companies, payment processors, and technology platforms that assist in our operations.
- Legal compliance: when required by law or upon request by competent authorities.
In all cases, we ensure that these third parties comply with applicable data protection laws and use the information solely for the authorized purposes.
5. User Rights
You have the right to:
- Access your personal data.
- Rectify any incorrect or incomplete information.
- Request the deletion of your data, provided there is no legal obligation to retain it.
- Withdraw previously given consent for the processing of certain data.
To exercise these rights, you can contact us using the details provided in the Contact section.
6. Security Measures
At Serenis, we implement technical, electronic, and administrative measures to ensure the security of the information collected. These include encryption of sensitive data, access control systems, and internal protocols designed to prevent unauthorized access, loss, or misuse of information.
7. Consent
By using our website or app, the user acknowledges and accepts the terms of this Privacy Policy. In particular, the use of medical tests through our platform requires explicit consent for the processing of any health data collected, if necessary.